How to Order

Frequently Asked Questions


Find quick answers regarding ordering, shipping, and delivery criteria.

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How do I order online?

First-time user? Register here to instantly join our Loyalty Program and start earning reward points toward your next purchase. Returning customer? Please log in to your account here.

To build your order:

  1. Select the wines you wish to purchase.
  2. Click "Add to Cart" to reserve your items.
  3. Click the Shopping Cart Icon at the top right of the page to review items.
  4. Use the "Remove Item" icon within the cart sidebar to omit selections.

When you are satisfied with your items, click "Go to Checkout" to complete your delivery configuration and secure payment processing.

Can I change my order?

Yes, modifications are fully permitted provided that your order has not yet been packed for dispatch. Please contact our support line directly by emailing us at cs@regiswine.com.hk or call/WhatsApp at +852 9732 8413. Please remember to reference your order ID number.

Can I cancel my order?

Yes, order cancellations can be completed effortlessly as long as the items have not been packed and sorted for dispatch logistics.

Where do you deliver to?

We offer premium residential and corporate office deliveries across all major districts on Hong Kong Island, Kowloon, and the New Territories (including Tung Chung, Discovery Bay, and Ma Wan).

Exclusions: We are currently unable to service outlying islands or highly restricted regions, including Peng Chau, Cheung Chau, Lamma Island, Sha Tau Kok, Man Kam To, Lok Ma Chau, and the Sai Kung Pak Tam Chung area.

Is delivery free? Or is there a minimum order?

Delivery is entirely **complimentary** for orders totaling HK$1,000 or more per delivery destination address. For orders under HK$1,000, a standardized flat logistics fee of HK$100 will be applied at checkout.

How long will it take for my wines to arrive?

Deliveries are typically completed within 2 to 3 business days. Our operations team will email you directly to officially confirm the precise dispatch schedule and delivery date tracking.

Do you have any retail locations in Hong Kong? Can I pick up the wines?

To save you money on commercial rent and guarantee competitive prices, we operate strictly online. We do not support customer walk-ins or self-pickup distribution from our storage cellars or administrative offices. All fulfillment is processed through temperature-controlled home and office delivery courier operations.

Can you ship wines to Mainland China or Overseas?

No, our temperature-stabilized courier logistics network operates exclusively within the borders of the Special Administrative Region of Hong Kong.

What is your Return / Refund policy after I receive the wine?

Every bottle is stored in our HKQAA-certified cellar and dispatched via temperature-regulated delivery. Due to the perishable nature of fine wine, all sales are final once physical delivery is accepted and signed for.

Transit Damage & Discrepancies:
Please inspect your order upon receipt. Any breakage, packing error, or incorrect vintage must be reported within 48 hours with order details and photos to WhatsApp +852 9732 8413 or cs@regiswine.com.hk. Approved claims will be resolved via replacement, store credit, or refund.

Aged Vintages & Accessories:
Wines aged 10+ years are sold on an "as-is" condition basis without cork-taint replacement guarantees. Glassware and accessories cannot be returned or refunded once accepted.