Shipping policy

Shipping & Delivery Policy

Regis Wine Limited • Hong Kong SAR

100% Temperature-Controlled Cold Chain: All wines ordered from Regis Wine Ltd are cellared in our HKQAA-certified facility and dispatched exclusively via specialized, temperature-regulated delivery vehicles to safeguard provenance and quality.

1. Delivery Rates & Free Shipping

We deliver across Hong Kong Island, Kowloon, and the New Territories.

Order Value (Single Address) Standard Delivery Fee
Orders HK$1,000 or above FREE Delivery
Orders below HK$1,000 HK$100 standard fee

*If your order threshold varies or includes remote areas, please check remote delivery surcharges below.

2. Delivery Schedule & Lead Times

  • Standard Lead Time: Deliveries are generally fulfilled within 2 to 4 business days upon payment confirmation (Monday to Saturday, excluding Sundays and Public Holidays).
  • Bank Transfer / FPS Orders: Delivery arrangements commence immediately after payment receipt and transaction slip verification have been completed.
  • Delivery Confirmation: Our courier or logistics team will contact the recipient via phone or WhatsApp prior to arrival to confirm the time slot.

3. Legal Age Requirement (18+) & Receipt

  • Under Hong Kong statutory regulations, intoxicating liquor cannot be sold or delivered to anyone under the age of 18.
  • A person aged 18 years or older must be present to receive and sign for the delivery. Couriers reserve the right to request proof of age (HKID / Passport).
  • If no authorized adult is available, delivery will be withheld and a redelivery fee may apply.

4. Outlying Islands, Remote Areas & Walk-Up Buildings

  • Elevator Access: Standard delivery rates apply exclusively to premises with direct elevator/lift service. For walk-up buildings or addresses requiring staircase handling, a staircase surcharge may be levied (or goods delivered to ground level).
  • Remote Areas: Deliveries to Discovery Bay, Tung Chung, Ma Wan, or Outlying Islands may have designated delivery schedules or require bridge/tunnel surcharges. Please contact our team prior to ordering.

5. Adverse Weather Arrangements

To protect road safety and the condition of fine wines, delivery services will be suspended when Typhoon Signal No. 8 or above or a Black Rainstorm Warning is in force. We will contact affected clients to reschedule delivery at the earliest possible time once normal conditions resume.

6. Special Delivery Requests & Urgent Support

If you require urgent same-day delivery, venue delivery (restaurants/hotels), or specific time slots, please contact our concierge team directly: