Refund policy

Regis Wine Ltd — Return & Refund Policy

Every bottle is stored in our HKQAA-certified cellar and dispatched via temperature-regulated delivery. Due to the perishable nature of fine wine, all sales are final once physical delivery is accepted and signed for.

Transit Damage & Discrepancies:
Please inspect your order upon receipt. Any breakage, packing error, or incorrect vintage must be reported within 48 hours with order details and photos to WhatsApp +852 9732 8413 or cs@regiswine.com.hk. Approved claims will be resolved via replacement, store credit, or refund.

Aged Vintages & Accessories:
Wines aged 10+ years are sold on an "as-is" condition basis without cork-taint replacement guarantees. Glassware and accessories cannot be returned or refunded once accepted.